Legal
Privacy Policy
Overview
This policy describes how we collect, use, and share personal information when you use our website, book services, pay online, or communicate with us. We aim to collect only what we need to schedule and deliver detailing and to improve our service.
Information we collect
- Contact & booking details: name, phone number, email, service address, vehicle information, appointment preferences, and notes you provide.
- Payment information: payments may be processed by our payment provider (for example, Stripe). We do not store full card numbers on our servers; the provider handles card data according to its own policies and PCI requirements.
- Communications: messages you send by phone, text, email, or web forms.
- Technical data: basic server or analytics information such as IP address, browser type, and pages viewed, used to secure and improve the site.
How we use information
- To schedule, perform, and follow up on detailing services.
- To send confirmations, reminders, and service-related messages.
- To process payments and prevent fraud.
- To improve our website, offerings, and customer support.
- To comply with law or respond to lawful requests.
Sharing
We do not sell your personal information. We may share data with service providers who help us operate (for example, hosting, database, payment processing, or email) under contracts that limit use to providing those services. We may disclose information if required by law or to protect rights, safety, or security.
Cookies & similar technologies
Our site may use cookies or local storage for essential functionality, preferences, or limited analytics. You can control cookies through your browser settings; disabling some cookies may affect site behavior.
Retention
We keep booking and contact records as needed for operations, accounting, and legal obligations, then delete or anonymize them when no longer required.
Your choices
You may request access, correction, or deletion of your personal information where applicable law applies, or opt out of non-essential marketing messages. Contact us using the information below. We may need to verify your identity before fulfilling certain requests.
Children
Our services are not directed at children under 13, and we do not knowingly collect their personal information without parental consent as required by law.
Security
We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission over the internet is completely secure.
Changes
We may update this policy and will post the new effective date on this page. Material changes may be highlighted on our site or in direct communications where appropriate.
Contact
Privacy questions or requests: devinchapman200@icloud.com · (601) 620-8262